Big Chef Spice Co. Shipping and Return Policies Shipment processing time All orders are processed within 72 hours of being submitted. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. Shipping rates and delivery estimates Shipping charges for your order will be calculated and displayed at checkout. Shipment method, Estimated delivery time and Shipment cost. USPS First Class Mail* *Orders are processed within 24 business hours. Please allow extra time for delivery due to delays in the post office, Covid-19 (Coronavirus) and/or as well as during peak sales times such as holidays. Shipment to P.O. boxes or APO/FPO addresses Big Chef Spice Co. ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. Shipment confirmation and order tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 business hours. All order inquiries must be submitted in writing to Big Chef Spice Co. within 90 of your original order date.
Customs, duties, and taxes Big Chef Spice Co. is not responsible for any customs adjustments and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Damages Big Chef Spice Co. is not liable for any products damaged, missing, or lost during shipping. If you received your order damaged, please contact the shipment carrier directly to file a claim. Please save all packaging material and damaged goods before filing its original packaging as well as the shipping label for our quality control team at admin@bigchefspiceco.com. Make sure that the shipping information is clearly displayed in the email you send. No reshipments will be processed until 21 business days of the original shipment date, at which point it will be considered lost.
International Shipping Policy We currently do not ship outside the U.S. If you place your order with an international address, Big Chef Spice Co. is not responsible for lost orders, please contact the shipment carrier directly.
Cancellation Policy We work around the clock to make sure that your orders are processed as soon as you place your order. We do this to make sure you get your order in the quickest time possible, therefore we are unable to offer cancellations on orders once submitted.
Returns Policy Big Chef Spice Co. does not accept any returns. All food items are non-returnable. If there is a manufacturer defect, please send an email with your order information and a photo of the issue to admin@bigchefspiceco.com within 3 days (72 hours) of the delivery. Your photo needs to include the damaged product in its original packaging AND the shipping label with your shipping information clearly displayed.
In the event that your package is marked as undeliverable by carrier, we will issue you a refund once the product has been returned to us, minus the initial cost of shipping and a minimum restocking fee $.25 per item. For more information, email support admin@bigchefspiceco.com.